Shipping Method Guide

About Shipping cost

All of our products are free shipping to countries in North American, Asian, European. For some countries in Africa, South American, we may need to charge extra shipping since the shipping cost is too much that is beyond our free shipping range. And we will email you if the shipping fee is needed.

About Shipping & Delivery Time

Usually, we will ship the package from US/UK/CA/AU warehouse when the item is available in US/UK/CA/AU warehouse.
1) Deliver to the United States address only, we will use USPS or Fedex from US warehouse, which will take about 3-4 business days to arrive.
2) Delivery to UK and other countries within EU, we will use DHL, which will take about 3-5 business days to arrive.
3) Delivery to other countries, we will use USPS/DHL/EMS, which will take about 3-7 business days to arrive.
Note: We will choose the nearest warehouse for delivery according to your address. If the US/UK/CA/AU warehouse is lacking of the item, we will ship from China directly.

About Tax

Import duty is what your country customs will charge you when your package passes through your country customs. It’s always buyer’s responsibilities to clear customs and pay the relevant custom duties. So dear customer, your package import duty will be responsible by importer yourself, we are not responsible for the import duty. Because we have no idea about your importing country’s tariff policy and can not confirm the customs cost. Autelretailer.com doesn’t add the import duty in our product price or our shipping cost.

To help you clearance we will help declare a lower price on the invoice to help clearance. If address is remote area, you need pay remote freight or we will ship by Normal Post or EMS.

Email: sales@autelretailer.com

*Note: Due to longer customs clearance times, Standard Shipping times have been extended to 15-20 days for Brazil and 10-15 days for all other destinations in Latin America.